• What support systems do we need from the organization to make our plan work?
• What requirements do we have of that support?
• What are our expectations of the organization in their effort to support our plan?

Customer Service
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• Do we know what service features are important to our customers?
• How do we learn more about what our customers want/what’s important to them?
• Do we communicate regularly with our customers about their needs?
• Are we prepared/equipped to respond to changing customer demands?
• Are our processes focused toward what is important to our customers, therefore driving revenue and satisfaction?

Performance Management
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• What are drivers of performance?
• Will these metrics accomplish our goals and objectives?
• How do we capture and record the metrics?
• Will they measure performance fairly?

Technology
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• Are all team members effectively trained and actively using our available technology?
• Do we have the technology in place to drive the accomplishment of our objectives?
• Do we know what technology is available in the marketplace?
• What changes in our technological makeup would make us more effective?

People
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• Do we have the right people in place?
• Are there roles that still need to be fulfilled?
• Do our people have the appropriate training?
• Do they understand the expectations?
• Do they understand the requirements of the job?
• What kind of additional training or support is needed?

Process
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• Are our processes focused on those issues important to our customers?
• Are we equipped to change our processes to better serve our customers and achieve our goals?
• What processes do we need to change/add/eliminate to make us more effective?